SHIPPING & DELIVERY
Thank you for shopping with Lifebetterr! 🐱 We aim to deliver your order quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.
Order Processing
All orders are typically processed within 1–3 business days after payment confirmation.
During high‑volume sales periods (holidays, promotions, peak seasons), processing may take slightly longer.
You will receive an email confirmation once your order has shipped.
Shipping Methods & Delivery Times
Lifebetterr offers multiple shipping options to fit your needs:
Standard Shipping (USA)
Estimated delivery: 3–7 business days
Carrier may vary depending on your location.
Expedited Shipping
Estimated delivery: 2–4 business days
Available at checkout for an additional fee.
International Shipping
Estimated delivery: 7–21 business days
Delivery time varies by destination country and customs clearance time.
📍 Note: Delivery times are estimates and start from the date of shipping, not the date the order was placed.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Destination address
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Package weight & dimensions
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Selected shipping method
Occasionally, shipping charges may vary slightly due to carrier adjustments. Any additional charges will be communicated in advance.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress through the carrier’s website.
If you do not receive tracking information within 3 business days after placing your order, please contact us:
📧 service@lifebetterr.com
📞 +852 6360 0036
We’re always happy to help! 😊
Shipping Restrictions
Some items may be subject to shipping restrictions due to:
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Size or weight limitations
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Country‑specific import regulations
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Carrier restrictions
If your order cannot be shipped to your address, we will contact you with available options or provide a cancellation and refund if necessary.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your local customs regulations before placing an order.
Delivery Issues
Delayed Delivery
If your order has not arrived within the estimated timeframe:
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Check your tracking status
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Confirm your shipping address
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Contact us for assistance
Lost or Damaged Packages
If your shipment is lost or arrives damaged:
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Take photos of the packaging and contents
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Contact us within 7 days of delivery
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Provide your order number and photos
Our team will coordinate with the carrier to resolve the issue as quickly as possible.
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 service@lifebetterr.com
📞 +852 6360 0036
📍 G/F, 10 Prince's Terrace, Mid‑Levels, Hong Kong
Thank you for choosing Lifebetterr — we’re committed to making your shopping experience smooth and worry‑free! 🐾📦